AML / KYC Policy

1. Introduction

KYC (Know Your Client) verifies who you are. AML/CFT (Anti-Money-Laundering and Combating the Financing of Terrorism) keeps criminal money out. Together they define the checks applied at onboarding, during the relationship, and on transactions, consistent with applicable Indian requirements.

2. What is KYC

KYC is the identification and verification of a client: collecting your name, address, and date of birth, then confirming them against reliable documents. Verification makes sure the account belongs to a real, identifiable person and creates the baseline later used for security checks and withdrawals.

3. What is AML / CFT

The AML program assesses the money-laundering and terrorist-financing risk of each client and relationship, monitors activity for signs consistent with criminal use, keeps records for the required period, and reports to the relevant authorities where the law requires it.

4. Why identity verification is required

Verification prevents fraud, protects accounts from takeover, blocks the use of stolen identities, and meets applicable Indian legal requirements. It is also practical: verified identity is what makes account recovery, withdrawals to your own accounts, and dispute resolution possible.

5. Necessary documents

Identity is confirmed with a government-issued photo document, such as an Aadhaar card, PAN card with photograph, passport, or driver's licence, and address with a recent utility bill, bank statement, or similar. Where a session requires it, a short selfie or liveness check confirms the document holder is present. Only documents actually used by the process are requested.

6. Verification process, step by step

Registration collects your basic details. You then provide the documents above. Automated checks run first, comparing documents with data sources and screening lists. Where automation is inconclusive, a compliance specialist reviews manually. The result appears in the account, and a refusal always comes with the reason.

7. Enhanced due diligence

Higher-risk situations, such as large deposits relative to profile, complex source-of-funds structures, or connections to higher-risk jurisdictions, trigger enhanced due diligence: additional documents, questions about the origin of funds, and senior compliance sign-off before activity proceeds. EDD is a precaution, not an accusation.

8. Verification timelines

Standard checks usually complete within one business day of receiving clear documents. Enhanced cases take longer because they include manual review, and the timeline depends on how quickly requested information arrives. The account shows current status, and support can tell you what is outstanding.

9. Reasons for refusal

Verification can be declined or suspended for documents that are expired, unreadable, or altered; mismatches between the document and account details; suspicion of a forged document or stolen identity; screening matches; or failure to provide requested information. A refusal explains the reason and the appeal route where one exists, and most refusals are resolved by one clearer photograph or one corrected field rather than by argument.

10. Transaction monitoring

Transactions are monitored against the client profile. Activity inconsistent with the profile, unusual patterns, or movements linked to higher-risk sources can lead to questions, additional documentation, or temporary limits on specific functions while a review completes. Ordinary activity is never slowed, and questions asked are specific to what was observed.

11. User responsibility

You are responsible for providing accurate, current, and genuine information and documents, and for updating details that change. Providing false information can lead to suspension, termination of the relationship, and reporting to the authorities where required.

12. Retention and protection of data

KYC and AML records are kept for the period Indian law requires, measured in years after the relationship ends. They are stored encrypted, access is restricted to the compliance function, and handling rules are set out in the Privacy Policy.

13. Data transfer

Verification data is processed by KYC providers and IT service operators under contractual confidentiality and security obligations, shared with affiliates involved in providing the service, and disclosed to regulators and public authorities where the law requires. Transfers are limited to what each purpose needs.

14. Compliance with requirements

The program is aligned with the Indian legal framework applicable to the services provided, including anti-money-laundering requirements administered under FIU-IND expectations and personal-data protection requirements. Where execution or custody is placed with partners, their regulatory status is confirmed as part of onboarding those partners.

Verification questions cost nothing to ask and delay everything to skip, which is the arithmetic behind every note on this page.

15. Contact and support

Questions about this policy, a verification case, or a monitoring review are answered by Client Support and Compliance at [email protected]. Written questions receive written answers, which keeps the record straight for both sides, and a question asked before submitting documents reliably saves a day of correction after.